Question 1

Help, I’ve got a plumbing emergency!

Accepted Answer

Safety first!  Electricity and water do not mix well, so turn the power off at the power panel if needed first.

Question 2

Help, I do not know where the main water shutoff valve is!

Accepted Answer

The water main shutoff valve is generally positioned on the property perimeter close to the road, typically under a blue or black cover. You may know it as the water toby, stopcock or isolated valve. Turning this off can save your home from increasing flooding or damage to the hot water cylinder.

Question 3

Can I unblock the drain myself?

Accepted Answer

If you've got a plunger, it is worth trying to unblock the blockage yourself. We suggest using a plunger that has a long handle, especially for the toilet, so you can stand out of the splash zone. Chemicals are not recommended as they rarely do a good job and can damage the pipes.

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